Your safety
FIRE PROCEDURES
In the event of an emergency, the five minutes it takes to read this now may be a good investment.
RECEPTION – DIAL 0
The fire exits
The fire exits on your floor are clearly marked, but if there is heavy smoke you may have difficulty locating them. So please take the time to observe the following points:
Count the number of doors between your door and at least two emergency exits.
Check the location of fire extinguishers, hoses and alarms in the corridor of your floor.
Understand the air-conditioning controls in your room (on-off switch).
If you notice a fire – RECEPTION
(If the fire is small, extinguish it and report your action to the hotel telephone operator immediately).
Activate the nearest fire alarm.
Call the hotel front desk.
Leave the building; if possible, take your room key with you.
Close door(s) to guard against the fire if unable to leave your room.
If a fire starts in your room – RECEPTION
Evacuate your room immediately… Take your room Key.
Close the door securely behind you.
Activate a fire alarm and notify your immediate neighbors.
Call the hotel front desk on the nearest phone. Walk to safety via the emergency exit.
Do not use the elevator
If evacuating upon hearing the fire alarm
Take your room key, and move cautiously.
Feel the door and handle with the palm of your hand. If the door or handle is hot or abnormally warm, don’t open it. If the door is not hot, open it carefully, but be ready to close it immediately if necessary.
If there is smoke in the corridor, go back to your room. If not, make your way toward the closest emergency exit.
DO NOT USE THE ELEVATOR.
Remain calm, and be sure to hold the banister.
If you must remain in your room – RECEPTION
Turn off the air-conditioning.
Fill the bathtub with water. (As a water reserve only)
Specify your location to the hotel front desk.
Stuff wet towels and sheets around the door sills and air vents. This will keep the smoke from infiltrating. Use the waste basket to bail water from the bathtub if smoke seeps in.
Remove drapes from the window.
If smoke still enters your room, make a tent over your head with a wet blanket.
If you require special assistance
If you require special assistance due to personal physical limitations, advise the hotel reception personnel upon check-in or as soon as possible afterwards.
Remember…
Most fatalities occur from inhalation of smoke and poisonous gases, not from the fire itself. Always stay low to the ground if there is any smoke at all. Never use the elevator.
It may never happen to you
You may never need to implement this advice, but since you should always stay alert for the unexpected, be diligent and always note exits and emergency procedures of any high-rise building in which you enter.
SECURITY
We care about your safety. Your comfort and well being are our first priority. We urge you to take advantage of these security tips. For your protection, please read this security information.
Security Instructions
Do not leave valuables inside parked vehicles – lock your vehicle.
Do not reveal your name or room number to strangers.
Never discuss your comings & goings to strangers.
If you notice anything of a suspicious or alarming nature, please contact the front desk immediately.
For your safety and protection the door to your room is automatically locked when the door is closed. Your magnetic key card is the only key that will access your room. Identification is required to obtain additional key cards from the front desk.
Double lock your room with the night lock and/or safety chain while occupying your room.
Nametag and uniform identify our hotel employees. Please verify identity before admitting anyone into your guestroom.
Do not keep valuables in your room. Safety deposit boxes are available at the front desk.
First aid
A first aid kit is available at the front desk and pool area.
Fire prevention rules
Do not smoke in bed.
Use ashtrays to extinguish all smoking materials when finished.
No cooking and heat producing appliances are permitted in guest room.
Housekeeping
All room attendants wear approved uniform and will identify themselves before entering a guestroom.
One-way viewer
Your room has a one-way viewer in the door so that you can identify people before allowing access to your room.
Please contact the Front Desk for information.
Traveler Safety Tips
• Don’t answer the door in a hotel without verifying who is there. If a person claims to be an employee, call the front desk and ask if someone from the staff is supposed to have access to your room and for what purpose.
• When returning to your hotel late in the evening, use the main entrance of the hotel. Be observant and look around before entering parking lots and before leaving your vehicle.
• Close the door securely whenever you are in your room and use all the locking devices provided.
• Do not needlessly display guest room keys in public or carelessly leave them on restaurant tables, at the swimming pool, or other places where they might be stolen.
• Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
• Do not invite strangers to your room for any reason.
• Place all valuables in the hotel’s safety deposit box.
• Do not leave valuables in your vehicle.
• Check to see that any sliding glass doors or windows and any connecting room doors are locked.
• If you are traveling with children, provide adult supervision and know their whereabouts at all times.
• If you see any suspicious activity, please report your observations to the management.